Direct Communication
Email Support
[email protected]Average response: few hours (business days)Security Assurance
All emails encrypted via:
- 256-bit TLS protocol
- PGP encryption available
Operational Hours
24/7 availability for:
- Technical queries
- Security concerns
- RBI guideline clarifications
Effective Query Format
Good Subject Line
"SGB 2024 Series III Calculation Query"
Bad Subject Line
"Help needed"
Sample Email Content
"I need help calculating returns for 500g SGB purchased in June 2024 with 2.5% interest. Current gold price ₹6,450/g. What's the 8Y projection?"
Communication Security
Encryption
Military-grade PGP encryption available
Request public key via emailData Handling
Zero query logging policy
Messages auto-delete after resolutionWhat We Assist With
- Calculator technical issues
- RBI circular interpretations
- Tax calculation explanations
- NSI documentation guidance
Important Note
We do NOT provide:
- Financial advice
- Market timing recommendations
- Personal investment planning
Our Commitment
Privacy
No personal data stored from communications
Speed
98% queries resolved in first response
Compliance
All guidance aligns with RBI Circular 2024-25/1234